Returns + Exchanges Policy
We seek your satisfaction when you make a commitment to one or more of our products and therefore we hope to exceed your expectations. Please do ensure that you make the correct selection of colour prior to checking out.
Because our detachable beaded straps are handcrafted, there is a small margin for error albeit that each item goes through a strict quality control process. Should you receive any beaded item that you are not happy with, you may contact us within 2 weeks of receiving it and we will offer you a store credit for the item.
Products returned must be unused, unworn and undamaged. We shall be under no obligation to accept any return that we receive after the expiration of the applicable return period (2 weeks after the receipt of your parcel). Please do ensure when returning the parcel that the pieces are properly protected.
To complete your exchange, we require your proof of purchase.
You are responsible for postage costs of returning the item. We recommend using registered mail to return items as we will not be liable for any items lost in the post.
We regret, no returns or exchanges on international orders received outside of South Africa.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the agreement or rejection of your return.
If you are approved, we will contact you via email within a reasonable amount of days to process your exchange.